Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because our products are ingestible health supplements, for hygiene and safety reasons we can only accept returns of unopened items in their original, sealed packaging, with proof of purchase. Opened or used products cannot be returned or refunded — except where they are defective, damaged in transit, or not what you ordered (see below).

To start a return, contact us at hello@xyro.co with your order number, and we'll provide the return address and instructions. Items sent back without first requesting a return cannot be accepted.

Damages and issues
Please inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us at hello@xyro.co within 7 days of delivery with photos and your order number, and we'll make it right with a replacement or full refund. These reporting windows are administrative and do not limit any non-excludable statutory rights you may have under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act.

Exceptions / non-returnable items
For health and safety, opened or used supplements cannot be returned. We also cannot accept returns on sale or clearance items, or gift cards.

Subscription orders
You can skip, swap, pause or cancel any time before your next billing date — see our Subscription & Cancellation Policy. Unopened renewal products can be returned under this policy. If a renewal was billed after you intended to cancel, contact hello@xyro.co within 7 days and we'll review it case by case.

Exchanges
The fastest way to exchange is to return the eligible (unopened) item and, once the return is accepted, place a new order.

Refunds
We'll notify you once we've received and inspected your return and let you know if it's approved. Approved refunds go to your original payment method within 10 business days; your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval and you haven't received your refund, contact hello@xyro.co.

Your statutory rights
Nothing in this policy affects any non-excludable rights you may have under the Singapore Consumer Protection (Fair Trading) Act or other applicable consumer law.