Shipping policy

We ship from Singapore. Here's what to expect with your order.

Order processing
Orders are processed within 1–2 business days, excluding weekends and public holidays. You'll receive a confirmation email when you order, and a tracking link once your order ships. Subscription renewals ship on your recurring billing date.

Shipping rates and delivery times
Free standard shipping on all Singapore orders. Estimated delivery is 2–3 business days after dispatch. We currently ship within Singapore only.

Tracking
You'll receive a tracking link by email when your order ships. Please allow 24–48 hours for tracking to begin updating.

Delays
Delivery times are estimates and are not guaranteed. We're not responsible for delays caused by carriers, weather, or other events outside our control.

Lost or damaged shipments
If your tracking shows delivered but you can't find your parcel, or your order arrives damaged, contact us at hello@xyro.co within 7 days and we'll help investigate or make it right (see our Refund & Returns Policy for damaged items). These reporting windows are administrative and do not limit any non-excludable statutory rights you may have under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act.

Incorrect address
Please check your shipping address carefully at checkout. We're not responsible for orders sent to an address entered incorrectly. If a parcel is returned to us, we'll contact you to arrange re-shipping.

Storage
Our supplements are shelf-stable. Store in a cool, dry place out of direct sunlight. Also try served from the fridge. Keep out of reach of children.

Contact
hello@xyro.co
Skux Pte Ltd, 68 Circular Road, #02-01, Singapore (049422)