Cancellation policy

Some items in our store are offered as a subscription. This policy explains how subscriptions work and how you can change or cancel them at any time.

How subscriptions work

Choose a subscription on any eligible product, or build a stack. You'll receive 20% off the one-time price on every recurring order, for as long as your subscription is active, with repeat deliveries on a monthly cycle.

Billing authorisation

By starting a subscription, you authorise Skux Pte Ltd, through our billing provider Appstle, to securely store your payment details and automatically charge your payment method on each renewal date, at the then-current subscription price, until you cancel. Your renewal date and frequency are shown in your account.

Manage, skip, swap or pause

You're in control. From your account — or the link in any subscription or order email — you can skip an upcoming order, swap products or change quantity, pause your subscription, or update your next billing date, address or payment method. Changes apply to your next order, as long as they're made before your next billing date.

Cancellation

You can cancel at any time from your account, or by emailing hello@xyro.co. Cancellation stops all future renewals. To avoid being charged for the next cycle, please cancel before your renewal date. Cancelling does not refund an order that has already been billed and shipped.

Price changes

We'll give you reasonable advance notice by email of any change to your subscription price or benefits before it takes effect, so you can decide whether to continue.

Failed payments

If a renewal payment fails, we may retry over a few days and email you to update your payment method. If payment can't be collected, your subscription may be paused or cancelled.

Refunds

Unopened renewal products can be returned under our Refund & Returns Policy (health and safety limits apply to opened supplements). If a renewal was billed after you intended to cancel, contact hello@xyro.co within 7 days and we'll review it case by case. See our Refund & Returns Policy for full details on returns and refunds.

Your statutory rights

This policy does not affect any non-excludable rights you may have under the Singapore Consumer Protection (Fair Trading) Act or other applicable consumer law.

Contact

hello@xyro.co
Skux Pte Ltd, trading as Xyro (UEN 202414847K)
68 Circular Road, #02-01, Singapore (049422)